Access to Your Accounts with Merchants Online and Mobile Banking and User Identification
Please read and accept the enrollment disclaimer below to complete your Online Banking enrollment.
To subscribe to Merchants Online Banking, you must have at least one account in good standing with Merchants Bank, N.A. However, the Bank may, in its sole discretion, deny or restrict online or mobile account access or account transaction functions.
Your User ID and Password (credentials) which may include facial or other biometric or technical means to authenticate the user, will be required to access Merchants’ Online and Mobile Banking services. You are encouraged not to allow anyone else to have access to or use your credentials, and under no circumstances, unless specifically authorized by you, allow others to initiate internet banking transactions on your behalf. You are encouraged to keep your credentials confidential and in a secure location separate from the computer and related equipment and software you use to access Merchants Online Banking. For reasons of security, the Bank may cancel your internet or mobile access at any time without giving you any notice that the cancellation is going to occur.
The bank shall have no liability for resulting damages when your credentials have been used to access Merchants Online or Mobile Banking. You will be responsible for each transaction ordered, approved, or completed through the internet or mobile banking service by you or anyone else you allow to have access to your Online Banking account(s) in any way.
You are responsible for safekeeping your password. You may change your password at any time by using the Change Password functionality within the system. The bank may require a change to your password from time to time. You should carefully select a password that is hard to guess. We suggest that you stay away from names, dates, words that can be found in the dictionary, and other information that may be easily guessed, such as information available on personal social media sites. You agree not to disclose or otherwise make your password available to anyone who is not an authorized signatory to your accounts.
In order to ensure the security of your records, we will end your online session if we have detected no activity for a period of time. This is to protect you in case you accidentally leave your computer unattended while you are logged on.
At certain times, Merchants Online and Mobile Banking may not be available due to system maintenance or circumstances beyond our control. During these times, you may use Merchants Telephone Banking by calling 1-888-457-3444, an automated teller machine (ATM) or by calling one of our Merchants Bank offices during business hours at 1-800-944-6285 to obtain information about your accounts.
Merchants Bank reminds you that the Internet lacks inherent security for commercial transactions and therefore Merchants Bank cannot and does not guarantee that downloads from this site will not contain a virus or other destructive device. Additionally, you provide, request and receive information from this site with the knowledge that such information may be intercepted and/or viewed by unknown third parties. Please contact us at 1-866-496-0522 with any questions you may have regarding the above information and disclaimers.
Features and services availability are subject to change without notice.
Copyright © 2022, Merchants Bank. All rights reserved.
Electronic Fund Transfers
Your Rights and Responsibilities
The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available at all terminals. Please read this disclosure carefully, as it tells you your rights and obligations for these transactions. You should keep this notice for future reference.
Types of Transfers, Frequency and Dollar Limitations
Prearranged Transfers.
• Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking and savings account(s).
• Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking and savings account(s).
• Computer Transfers. You may access your account(s) by computer by accessing your online account with your secure login information and using your account to:
o Transfer funds from checking to savings
o Transfer funds from savings to checking
o Transfer funds from checking to checking
o Transfer funds from savings to savings
o Make payments from checking to loan account(s) with us
o Make payments from savings to loan account(s) with us
o Get checking account(s) information
o Get savings account(s) information
o As authorized by you pursuant to internet banking agreement
• Mobile Banking Transfers. You may access your account(s) by web-enabled cell phone by logging in to Merchants Bank website or thru mobile app and using your secure Login ID and password for online Banking to:
o Transfer funds from checking to savings
o Transfer funds from savings to checking
o Transfer funds from checking to checking
o Transfer funds from savings to savings
o Make payments from checking to loan account(s) with us
o Make payments from savings to loan account(s) with us
o Get checking account(s) information
o Get savings account(s) information
o Make person to person transfers using Zelle®
You may be charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges.
Preauthorized Payments
Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how:
• Call or write us at the telephone number or address listed below, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
o We charge $30.00 for each stop payment.
Notice of varying amounts.
If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Financial Institution's Liability
Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not
be liable, for instance:
• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the transfer would go over the credit limit on your overdraft line.
• If the automated teller machine where you are making the transfer does not have enough cash.
• If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
• There may be other exceptions stated in our agreement with you.
Confidentiality
We will disclose information to third parties about your account or the transfers you make:
1. where it is necessary for completing transfers; or
2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
3. in order to comply with government agency or court orders; or
4. if you give us written permission; or
5. as explained in the separate Privacy Disclosure.
Unauthorized Transfers
Consumer Liability. Tell us at once if you believe your card and/or code has been lost or stolen, or (if your account can be accessed by check) if you believe that an electronic fund transfer has been made without your permission using information from your check. Contacting us by telephone is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum line of credit). We will be liable for all unauthorized transfers unless the unauthorized transfer was due to the loss or theft of your card and/or code. If due to the loss or theft or your card and/or code, and you notify us within 60 days or when the unauthorized transfer appears on the statement (or for a prepaid account where no statement is sent, within 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared) you can lose no more than $50 if someone used your card and/or code without permission.
If you do
NOT notify us within 60 days after the unauthorized transfer appears on your statement, (or for a prepaid account where no statement is sent, within 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared) and we prove that we could have stopped someone from using your card and/or code without your permission if you had told us within 2 days of when you discover the loss or theft of your card and/or code, you could lose as much as $500 for unauthorized transfers that appear on the statement (or for a prepaid account where no statement is sent, on the electronic or written history).
Also, if your statement (or for a prepaid account where no statement is sent if your electronic history or written history) shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was transmitted to you (or for a prepaid account where no statement is sent, 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared), you may not get back any money you lost after the 60 days if we prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Error Resolution Notice
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days involving a Visa® point-of-sale transaction, other than an anonymous Visa prepaid card transaction, processed by Visa, or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days involving a Visa point-of-sale transaction, other than an anonymous Visa prepaid card transaction, processed by Visa, or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made if you are a new customer.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at the telephone number listed in this disclosure or visit a Merchants Bank, National Association location found on our website at
www.merchantsbank.com.
Amendments and Termination
We reserve the right to amend any terms in this disclosure upon giving written notice to you within a reasonable period of time in advance of the effective date of the amendment or termination.
Merchants Bank, National Association
Operations Center
102 East Third Street
Winona, MN 55987
1-800-944-6285
Business Days: Monday - Friday except federal holidays